Frequently Asked Questions

When will my order ship?
Orders received before 2:30 EST, Monday through Friday, usually leave our shipping dock that same day. All other orders leave the following business day.

How will my order ship?
We ship with Federal Express or the USPS everywhere in the United States. Overnight service is also available.

Do you accept purchase orders?
Yes, we accept written purchase orders from established customers, schools, government agencies, and major corporations. If you would like to order using a purchase order, please call us at 800-222-0009 and we will modify your account to accept future purchase orders.

Can I get a printed order form?
Sure. Just click here to download one.

Can I get my logo printed on your book covers?
Yes. We can custom print the front and rear, outside, book covers to create a custom look for your program. You could add your logo, a promotional message, artwork, a list of services, office locations, or a special message.

What is the cost to customize a book cover?
Depending on the order size, there’s no added charge for graphic design or printing. For more information, speak with Jamie at 800-222-0009.

Are you a sole-source supplier?
Yes. We write, publish and distribute all of our own material. If you would like a letter certifying that we are a sole-source supplier, please click here to download a copy.

Do you ship outside the United States?
We ship to military bases outside the U.S. via FPO/APO.

Are your products environmentally friendly?
Yes. Our books and pocket guides are printed on totally chlorine-free papers from sustainable woodlands certified to SFP standards. (Abitibe Bowater)

© 2012 Dahlstrom & Company, Inc.