Frequently Asked Questions
will my order ship?
Orders received before 2:30 EST, Monday
through Friday, usually leave our shipping dock that same day.
All other orders leave the following business day.
How will my order ship?
We ship with Federal Express or the USPS everywhere in the United States. Overnight service
is also available.
Do you accept purchase orders?
Yes, we accept
written purchase orders from established customers, schools, government
agencies, and major corporations. If you would like to order using
a purchase order, please call us at 800-222-0009 and we will modify
your account to accept future purchase orders.
Can I get a printed order form?
click here to download one.
Can I get my logo printed on your
Yes. We can custom print the front and rear, outside, book covers to
create a custom look for your program. You could add your logo,
a promotional message, artwork, a list of services, office locations,
or a special message.
What is the cost to customize a
Depending on the order size, there’s no added charge
for graphic design or printing. For more information, speak with
Jamie at 800-222-0009.
Are you a sole-source supplier?
Yes. We write,
publish and distribute all of our own material. If you would like
a letter certifying that we are a sole-source supplier, please
click here to download a copy.
Do you ship outside the United States?
to military bases outside the U.S. via FPO/APO.
Are your products environmentally friendly?
Our books and pocket guides are printed on totally chlorine-free
papers from sustainable woodlands certified to SFP standards.